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Terms and Conditions
and
Cancellation Policy

TABLE OF CONTENTS

TERMS AND CONDITIONS
§ 1 GENERAL PROVISIONS
§ 2 END CONSUMER
§ 3 CONCLUSION OF THE CONTRACT
§ 4 PRICES
§ 5 PAYMENT
§ 6 GIFT CARDS
§ 7 PROMOTIONAL VOUCHERS
§ 8 OUR RIGHT OF WITHDRAWAL
§ 9 EXCLUSION AND EXPIRATION OF THE RIGHT OF WITHDRAWAL
§ 10 DELIVERY OF GOODS
§ 11 PROVISION OF GIFT CARDS AND DIGITAL CONTENT
§ 12 RETENTION OF TITLE
§ 13 WARRANTY
§ 14 LIABILITY
§ 15 CHOICE OF LAW, PLACE OF PERFORMANCE, JURISDICTION, FINAL PROVISIONS

CANCELLATION POLICY

A. CANCELLATION POLICY FOR GOODS AND GIFT CARDS
B. CANCELLATION POLICY FOR DIGITAL CONTENT
C. MODEL CANCELLATION FORM

§ 1 General provisions

The following terms and conditions apply to all contracts regarding goods, digital content (e.g., E-books and on-demand video courses) and gift cards concluded between you as a customer and us, Sunday Natural Products GmbH (hereinafter also referred to as "we" or "us") as provider via the website https://www.sunday.de/en or via our Sunday Natural application (hereinafter referred to as the "app"). The provisions formulated for goods apply accordingly to digital content and gift cards, unless otherwise stipulated below. Section 10 (Delivery of goods) and Section 12 (Retention of title) apply exclusively to goods; in the case of gift cards and digital content, delivery is replaced by provision in accordance with Section 11 (Provision of gift cards and digital content). Section 13 (Warranty) does not apply to digital content; for digital content, statutory provisions on consumer contracts for digital products apply towards consumers.

Our contact details are as follows:

(This is not our return address; that can be found here.)

Sunday Natural Products GmbH
Potsdamer Str. 83
10785 Berlin
Germany

Find answers to frequently asked questions here.
Contact our customer service here.

E-Mail: [email protected]
Telefax: 030-25742918

§ 2 End consumer

(1) Our offer is directed exclusively at consumers and businesses acting as end consumers. In order to maintain control over product quality at all times and to be able to offer you advice, information and service according to our standards, the commercial resale of our goods is prohibited.

(2) By placing an order, you confirm that you are acting exclusively for the purposes of end use.

(3) We reserve the right not to accept orders within the meaning of Section 8 (1) (d); Section 8 (3) shall apply accordingly.

§ 3 Conclusion of the contract

(1) The presentation of products on https://www.sunday.de/en/ and in the App does not constitute a legally binding offer, but rather a non-binding invitation to place an order.

(2) You can place goods in the virtual shopping basket via the "Add to basket" function and view and modify the contents of the shopping basket at any time. Clicking the "Checkout" button takes you to the order page. There, you enter your delivery and billing address and select the shipping conditions and payment method; all order data including the order total will be displayed to you in a summary on this page. Until clicking the "Buy now" button, you can correct all entries using the designated correction fields. By clicking the "Buy now" button, you submit a binding purchase offer for the goods contained in the shopping basket.

(3) When paying via an external payment service provider, the terms of use or terms and conditions of the respective payment service provider apply additionally; these do not become part of the purchase contract between you and us. Your statutory rights vis-à-vis us, in particular the right of withdrawal and your statutory warranty rights, remain unaffected.

(4) After completing the order process, you will receive an overview with the details of your order by email. The contract is only concluded when we accept your offer. Acceptance takes place when you receive an invoice from us by email (expressly designated as such); at the latest, however, when we dispatch the goods. We may accept your offer within five (5) calendar days. The period begins on the day following the submission of your offer and ends at the expiry of the fifth (5th) calendar day. If we do not accept your offer within this period, this is deemed a rejection; you are then no longer bound by your order and we will immediately refund any payments already made via the payment method used.

(5) The processing of the order and transfer of all information pertinent to the conclusion of the contract are conducted automatically via email. Please ensure that the email address provided by you is correct and that the receipt of transaction-related emails is technically enabled (e.g., by occasionally checking your spam folder). The statutory principles regarding the receipt of declarations of intent and the burden of proof remain unaffected.

(6) The available contractual languages are German, English and French.

(7) The text of the contract is stored by us. After receipt of your order, we will send you your order details, our Terms and Conditions and the Cancellation Policy, which also contains the model cancellation form, by email. If you have created a customer account, you can also access your order details at any time in your password-protected customer account.

§ 4 Prices

(1) All prices stated on our website and in our App are total prices including statutory VAT. Any applicable shipping costs will be added, which are displayed separately during the order process prior to submitting the order. The price at the time of the order shall apply in each case.

(2) If the delivery occurs in states outside of the European Union, additional costs may be incurred such as customs, taxes or transaction fees (transfer fees or conversion rate fees from the credit institute), which must be covered by the customer. The incurred costs of transaction fees are also to be covered by the customer in cases where the delivery occurs in an EU member state, but the payment was made from outside of the EU.

§ 5 Payment

(1) The payment methods displayed during the order process apply. An overview of payment methods can be found at https://www.sunday.de/en/payment-methods/. Prior to submitting the order, we reserve the right, in individual cases, for example for technical reasons or credit assessment, not to offer individual payment methods. Unless stipulated otherwise below, the purchase price is immediately due.

(2) In the case of payment in advance, the purchase price must be paid within fourteen (14) calendar days of the invoice date to the account specified on the invoice. If you do not pay on time, we may withdraw from the contract in accordance with Section 8 (1) (e).

(3) Insofar as we make advance deliveries for a payment method (e.g., purchase on account or pay-later offers from a payment service provider) and cooperate with a payment service provider, we assign our purchase price claim to the payment service provider named in the order process and on the invoice. In this case, your payment must be made exclusively to them; only payment to them releases you from your payment obligation. We remain your point of contact for orders, delivery, withdrawal, returns and complaints.

(4) Details on data processing during payment handling, including any address and credit checks, can be found in our Privacy Policy at https://www.sunday.de/en/privacy-policy/.

§ 6 Gift cards

(1) Gift cards purchased via our website or in our app can only be redeemed on our website and in our app, but cannot be used to purchase gift cards. Only one gift card can be redeemed per order. Redemption is only possible before completing the order process; subsequent offsetting is excluded.

(2) Gift cards, and in the case of partial redemption your remaining balance, are redeemable until the end of the third year following the year of purchase of the gift card.

(3) If the order value exceeds the balance, the difference must be settled using another payment method.

(4) Balances on gift cards are neither paid out in cash nor do they accrue interest.

(5) Gift cards are transferable. If a third party redeems a gift card on our website or in our app, we may fulfil our obligation to that third party with discharging effect. This does not apply if we knew or, as a result of gross negligence, did not know that the person redeeming the gift card is not authorised, lacks legal capacity or acts without authority.

(6) If the contract is cancelled in full, we will refund the portion of the order paid with the gift card by crediting your gift card balance, and any amount paid in addition will be refunded via the other payment method used by you. If the contract is only partially cancelled, we will first refund the amount via the other payment method used by you, up to a maximum of the amount actually paid with it. Only an amount exceeding this will be credited back to your gift card as a balance, which can be redeemed until the original expiry date of the gift card, but for at least six months from the chargeback.

(7) If you cancel the purchase of a gift voucher, it is sufficient for us to deactivate the gift voucher; return is not required.

§ 7 Promotional vouchers

(1) Promotional vouchers are vouchers and discount codes issued by us free of charge as part of promotional campaigns with a limited validity period, which cannot be purchased.

(2) Promotional vouchers are redeemable only within the specified period and only once. They cannot be applied to value sets or discounted goods; they cannot be used to purchase gift vouchers. The discount amount, validity period and any further terms of the promotional voucher (in particular minimum order values, additional excluded products or restrictions to specific recipients) will be indicated upon receipt of the promotional voucher.

(3) Only one promotional voucher can be redeemed per order. Redemption is only possible before completing the order process; subsequent offsetting is excluded.

(4) The credit value of a promotional voucher is neither paid out in cash nor does it accrue interest. If the promotional voucher refers to a specific amount, the value of goods in the order must at least equal this amount.

(5) If you return goods discounted with a promotional voucher wholly or partially under your right of withdrawal, we will refund the proportionate price actually paid by you; the discount will not be refunded and will not be reinstated for future orders. If, as a result of a partial withdrawal, the order value falls below a previously specified minimum order value, the discount benefit for the retained items shall no longer apply; the difference will be deducted from the refund amount when reimbursing the returned goods.

§ 8 Our right of withdrawal

(1) We reserve the right to withdraw from the contract if:

a) we are unable to deliver the ordered goods through no fault of our own because, despite a specific hedging transaction concluded with due care at the time the contract was concluded, our supplier has not supplied us correctly or on time,

b) despite careful inventory management, the ordered goods were already sold out at the time the contract was concluded, in particular because several orders were received simultaneously,

c) delivery is permanently impossible for us through no fault of our own due to force majeure (e.g., war, strike, regulatory orders),

d) the order exceeds quantities typical for household use (more than five (5) items per product per order) or gives the appearance of having been placed for the purpose of commercial resale contrary to Section 2 (1), for example due to the volume of the order quantities or the frequency of the orders,

e) in the case of payment in advance, you have not paid the full invoice amount within the period pursuant to Section 5 (2) and not within a reasonable grace period set by us, or

f) the price displayed during the order process was obviously incorrect due to a technical error or input error and you were aware of the error when placing the order or were unaware of it due to gross negligence.

(2) In the cases of paragraph 1 (a) and (b), we will initially make reasonable efforts to procure the goods.

(3) If we exercise our right of withdrawal, we will inform you without delay and promptly refund any payments already made via the payment method used.

(4) Our and your statutory rights remain unaffected.

§ 9  Exclusion and expiration of the right of withdrawal

The right of withdrawal does not exist for (i) contracts for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded, and (ii) contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.

Your right of withdrawal expires prematurely in the case of a contract for the provision of digital content not supplied on a tangible medium if we have begun performance of the contract after you have expressly agreed that we begin performance of the contract before the expiry of the withdrawal period, you have confirmed your knowledge that by giving your consent you lose your right of withdrawal once performance of the contract begins, and we have provided you with a confirmation of the concluded contract on a durable medium reproducing your consent and confirmation of knowledge.

§ 10 Delivery of goods

(1) We deliver to the countries listed under https://www.sunday.de/en/shipping/ to the delivery address specified by you. The shipping costs per country and delivery service provider, as well as the order values from which we offer free shipping, can also be found there; they will also be displayed to you during the order process prior to submitting the order.

(2) The delivery time displayed to you during the order process for your delivery address applies; an overview of delivery times can be found at https://www.sunday.de/en/shipping/ for the country of delivery and the respective delivery service.

(3) The delivery period begins on the day after your order, or in the case of payment in advance, on the day after full receipt of the invoice amount into the account specified on the invoice. If the last day of the period falls on a Sunday or a general public holiday officially recognised at the place of delivery, the next working day shall take its place.

(4) If you order multiple items with different delivery times, we generally dispatch the goods in a single shipment unless otherwise agreed with you; in this case, the delivery time applicable to the ordered item with the longest delivery time applies to the entire shipment. In exceptional cases, we are entitled to make partial deliveries insofar as this is reasonable for you; no additional shipping costs will be incurred by you as a result of partial deliveries.

(5) If delivery fails for reasons for which you are responsible, you shall bear the costs actually incurred by us as a result. With regard to the initial shipping costs, this does not apply if you effectively exercise your right of withdrawal.

(6) Personal collection of goods from our premises is not possible.

(7) If you are an entrepreneur, the risk of accidental loss and accidental deterioration of the goods passes to you upon handover of the goods to the transport company.

§ 11 Provision of gift cards and digital content

(1) We provide digital content immediately after the conclusion of the contract. If you have not given your consent to performance prior to the expiry of the withdrawal period during the order process, provision will, by way of derogation, only take place after the withdrawal period has expired.

(2) We make on-demand video courses available to you on our Academy platform, while all other digital content and gift vouchers are transmitted exclusively by email.

(3) You are granted a simple, non-transferable right to use the digital content for your own purposes; any transfer, reproduction or making available to the public beyond what is legally permitted is not allowed.

§ 12 Retention of title

The delivered goods remain our property until full settlement of all claims arising from the respective order.

§ 13 Warranty

(1) Statutory warranty rights apply to consumers for defects in purchased goods. By way of derogation, for entrepreneurs, the limitation period for defect claims is one year from delivery of the goods, and the limitation period does not begin anew if we provide a replacement delivery under warranty liability. However, the reduction of the limitation period does not apply to claims for damages and reimbursement of expenses, in the case of fraudulently concealed defects, for claims under the German Product Liability Act (Produkthaftungsgesetz), or for statutory rights of recourse.

(2) If you are a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so will have no effect on your statutory warranty claims. If you are a merchant, the duty to inspect and give notice of defects pursuant to Section 377 of the German Commercial Code (HGB) applies.

§ 14 Liability

(1) We have unlimited liability insofar as the cause of damage is based on an intentional or grossly negligent breach of duty on our part or by a legal representative or vicarious agent of ours.

(2) Furthermore, we are liable for the slightly negligent breach of essential duties. Essential duties are those whose breach jeopardises the achievement of the purpose of the contract or whose fulfillment is essential to the proper performance of the contract and on whose compliance you regularly rely. In this case, however, we are liable only for predictable, contractually typical damage. We are not liable for the slightly negligent breach of duties other than those mentioned in the preceding sentences.

(3) The above liability limitations do not apply in the case of injury to life, body and health, for a defect after the assumption of a guarantee for the quality of the product, and in the case of fraudulently concealed defects. Liability under the German Product Liability Act remains unaffected.

(4) Insofar as our liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

§ 15 Choice of law, place of performance, place of jurisdiction, final provisions

(1) German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

(2) If you place an order as a consumer and have your habitual residence in another member state of the European Union at the time of your order, the application of mandatory statutory provisions of that member state remains unaffected by the choice of law made in paragraph 1.

(3) The place of performance for all services arising from the business relations existing with us and the place of jurisdiction is our registered office, insofar as you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you are an entrepreneur and do not have a general place of jurisdiction in Germany. We are also entitled to bring an action before the court at your general place of jurisdiction.

(3) We strive to resolve your concerns in direct contact with you. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board. If you wish to bring a matter to our attention, please contact us.

(4) The Terms and Conditions in effect at the time of your order shall apply to your order.

CANCELLATION POLICY

For goods and gift vouchers, the instructions under A apply; for the provision of digital content, the instructions under B apply. If your order contains both goods or gift vouchers and digital content, the respective applicable instructions apply. A model cancellation form is set out under C. Section 9 of the Terms and Conditions governs when the right of withdrawal does not apply or expires early.

END OF CANCELLATION POLICY

 

Last updated: 29.10.2026