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Our customer service team can be reached at the following:

FAX: +49 (0)30 2574 2918

Please note that orders cannot be placed via e-mail or fax.

For enquiries regarding order status, please contact us from the same e-mail address you used to place your order. Please include your full order number in the e-mail.

Our customer service team works from Monday to Friday between 09:00 and 18:00, and processes enquiries as quickly as possible within that time frame.

As a general rule, you can expect a response from our colleagues within 1 working day.

Enquiries received on weekends and holidays are processed as quickly as possible from the next working day.

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