Our customer service team can be reached at the following:
E-mail:firstname.lastname@example.orgFAX: +49 (0)30 2574 2918
Please note that orders cannot be placed via e-mail or fax.
For enquiries regarding order status, please contact us from the same e-mail address you used to place your order. Please include your full order number in the e-mail.
Our customer service team works from Monday to Friday between 09:00 and 18:00, and processes enquiries as quickly as possible within that time frame.
As a general rule, you can expect a response from our colleagues within 1 working day.
Enquiries received on weekends and holidays are processed as quickly as possible from the next working day.