Our customer service team can be reached via:
Fax: +49 30 2574 2918
Please note that orders cannot be placed via email or fax.
For enquiries regarding order status, please contact us from the same email address you used to place your order. Please include your full order number in the email.
Our customer service team works from Monday to Friday between 09:00 and 18:00 and processes enquiries as quickly as possible within that time frame.
As a general rule, you can expect a response from our colleagues within 1 working day.
Enquiries received on weekends and holidays are processed as quickly as possible from the next working day.